Product Manager, Platform

Job summary

Responsibilities

• Understand the needs of the teams that use our platforms and the customers who depend on them. Use product data, operational feedback, and recurring quality issues to identify…
• Turn recurring needs into shared services, tools, and workflows that reduce duplicated work. Exercise judgment about when to build a reusable capability, use an existing…
• Work directly with product, engineering, and operational teams to understand their workflows, identify recurring problems, and anticipate the capabilities they will need next.
• Prioritize platform investments across new product enablement, reliability, efficiency, and technical debt. Make clear tradeoffs between near-term delivery and long-term…
• Define and track success through business impact, reliability, cost to serve, and reduced manual work, connecting these measures to customer and business outcomes.

What they're looking for

• Experience owning product strategy and execution on technical products and platforms, or shared systems used by multiple teams such as billing and monetization, identity and…
• Strong technical fluency. You can reason about APIs, data flows, system dependencies, and failure modes, and work closely with engineers on consequential tradeoffs.
• Strong analytical skills. You can investigate problems independently, define meaningful metrics, and evaluate the impact of platform investments.
• Strong written and verbal communication, with the ability to align teams around priorities and make difficult decisions when their needs compete.
• High ownership and sound judgment in a fast-moving environment. You are comfortable moving between long-term strategy and hands-on execution without adding unnecessary process.