Product Manager, Integrations

Job summary

Responsibilities

North is only as valuable as the systems it can reach - CRM, ITSM, productivity suites, data warehouses, knowledge stores, and identity. You'll own that integrations surface end to end.

• Define the integration ecosystem strategy for North - roadmap, catalogue priorities, and partner posture - anchored to customer demand and revenue.
• Own North's integrations end to end, and partner with strategic customers to define transformative, integrations-based workflows.
• Derive generic, platform-level capabilities (connector framework, auth and identity, tool-use, data sync, permissioning) where they don't yet exist, partnering with the…
• Collaborate with forward-deployed engineering to define how to evolve integration work into reusable product, to scope, sequence, and build it.
• Define the developer and partner experience (APIs, SDKs, plugin model, docs) and instrument analytics to track adoption, time-to-stand-up, and retention.

What they're looking for

• 5+ years in product management on platform / API, integrations, or developer / ecosystem products.
• Track record shipping integration, connector, or platform products with real impact on adoption, expansion, or retention.
• Experience working directly with high-stakes customers and ecosystem partners.
• Technical fluency with APIs, auth, data models, and integration architecture; comfortable with first-party vs. partner vs. self-serve tradeoffs.
• Analytical and metrics-first, and a strong cross-functional collaborator across engineering, design, and field / deployment teams.