Operations Specialist - Market Expansion

Job summary

Responsibilities

From Stockholm in 2023 to 18 offices from Tokyo to San Francisco today, we’re expanding rapidly. As Operations Specialist, Market Expansion, you’ll drive the cross-functional projects that get our local teams ready on time and set each market up to succeed.

• Run the operating cadence for every market entry. Keep a live status for each market, make sure every owner reports on schedule, and raise decisions before they turn into blockers.
• Make hard judgement calls to make work go forward, reassign, re-sequence or escalate early, and bring a recommendation when you do.
• Make sure external vendors move with the same urgency and speed we do. When a vendor's timeline puts a launch at risk, push for pace and escalate early.
• Make sure everyone working on a launch has the right tools in place to do their work in the best and most efficient way.
• Own the Market Entry Playbook. Spot where reality differs from it, agree the change and update it, so the next market runs better than the last. Keep Notion and reporting accurate.

What they're looking for

• Customer satisfaction is second nature to you. Every launch exists so customers in that market get the best of Legora, and you keep that in mind when you set priorities.
• 4+ years in operations, project management, consulting or a similar role, ideally in a fast-growing company.
• A track record of running cross-functional projects with many owners and dependencies, and delivering them on time.
• Strong follow-through. You keep data and status accurate, and you notice when something doesn't add up.
• Good judgment on when to push, when to re-plan and when to escalate. You'll challenge a plan that isn't realistic.