Manager, Senior Support Engineering

Job summary

Responsibilities

We’re looking for a Support Engineering Manager to build and guide a high-performing team of experienced Senior Support Engineers with backgrounds in software engineering, site reliability engineering, and systems architecture.

• Build and lead a team of deeply technical and tenured Senior Support Engineers who bring backgrounds in software engineering, site reliability engineering, and systems…
• Own the continuous improvement of our incident management processes, including tooling, automation, and team readiness.
• Lead strategic workload health monitoring and alerting programs for key enterprise customers, ensuring effective 24x7 operational coverage.
• Guide the team in designing and implementing automation and internal tools with an AI-first mindset to scale support operations efficiently.
• Collaborate closely with Engineering, Product, and Go-To-Market teams to escalate, resolve, and prevent high-impact technical issues.