Junior IT Support Engineer

Job summary

Responsibilities

At Skild AI, we are building the world's first general purpose robotic intelligence that is robust and adapts to unseen scenarios without failing. We believe massive scale through data-driven machine learning is the key to unlocking these capabilities for the widespread deployment of robots within…

• Provision, configure, inventory, and retire Mac laptops through Iru (formerly Kandji).
• Build and image Linux laptops and desktops for engineering teams, and support Windows machines where needed.
• Troubleshoot hardware and OS issues, and manage repairs, loaners, and vendor RMAs.
• Troubleshoot wired, Wi-Fi, VPN, and connectivity issues for employees and lab equipment.
• Support office network changes, including patching, port assignments, and device onboarding.

What they're looking for

• 2–4 years of experience in IT support, desktop support, help desk, or IT operations.
• Strong macOS support skills, and comfortable supporting Linux and Windows.
• Hands-on experience installing and configuring Linux (e.g., Ubuntu) on laptops and desktops.
• Experience with Iru/Kandji, Jamf, or a similar endpoint management tool.
• Working knowledge of networking fundamentals, including DHCP, DNS, VLANs, and Wi-Fi and VPN troubleshooting.

Tech stack

• Python