IT Support / Operations Engineer (NY)

Job summary

Responsibilities

We’re looking for an IT Operations Engineer to be the face of IT at Baseten: the person who makes technology just work for our team, in the office and remotely. You’ll own day-to-day support, office IT, and new-hire onboarding, and you’ll work alongside our IT Engineers, who design the controls…

• Be the go-to point of contact for hardware, software, and access issues across a macOS-first fleet, with some Windows.
• Give every new hire a great first day, from a ready-to-go laptop to working accounts, whether they’re in the office or remote.
• Run onboarding, role changes, and offboarding through our automated workflows, and catch the exceptions they don’t cover.
• Keep the office running smoothly: conference rooms and AV, network and Wi-Fi, printers, and walk-up support on office days.
• Support new office buildouts and plan workplace IT as we grow.

What they're looking for

• 5+ years in IT support or IT operations, ideally at a fast-growing company
• Hands-on experience supporting a macOS fleet end to end: troubleshooting login, FileVault, permission, and profile issues; enrolling devices and deploying apps and OS updates…
• Hands-on experience administrating Google Workspace, Slack and Zoom
• Experience with conference room, AV, and office network setup and troubleshooting.
• Flexibility to support events in the evening may be occasionally required

Tech stack

• Spark