Head of Solutions Operations

Job summary

Responsibilities

Mistral builds AI systems that enterprises run on their own terms, in finance, manufacturing, defense, healthcare, and the public sector. The Solutions organization turns customers' hardest problems into AI they own, run, and scale on Mistral.

• Own the Solutions operating system end to end. One process from pre-sales to post-sales, a single source of truth for people, projects, and opportunities, the Solutions tooling…
• Industrialize what already works. Turn delivery and vertical playbooks, staffing frameworks, and the value and ROI methodology into reusable assets the whole team runs on, and…
• Build the global operating model. Keep core operations centralized while ensuring real adoption and the right local adaptation across EMEA, the US, and Asia-Pacific, with…
• Staff demanding customer engagements. Own capacity planning and forecasting, skills-to-project matching, time-to-staff, utilization, and bench health across all geographies.
• Make customer success measurable. Stand up delivery-outcome measurement and customer-satisfaction systems, and run the feedback loop that turns field learnings into product…

What they're looking for

• Extensive leadership experience, with demonstrated impact building and leading teams or functions in a fast-scaling environment.
• A track record of industrializing something handcrafted but working: processes, systems, and teams that scaled an order of magnitude without losing what made them work.
• The ability to bring structure to ambiguity and drive complex, cross-functional initiatives from strategy through execution. You are hands-on and biased toward action.
• Data-driven and AI-fluent: you build the internal tools, automations, dashboards, and AI workflows you rely on.
• Global operating range: you work naturally across geographies and cultures, with the executive presence to hold a room with C-level stakeholders and the credibility to challenge…