Head of Operations Planning

Job summary

Responsibilities

Mercor is building a team to centralize planning and reporting across its rapidly growing Human Data business. This team sits at the intersection of Delivery Operations, Engagement Management, Finance, and Talent Sourcing.

• Build and lead the function: Design the operating model for Operations Planning — what the team owns, how it's staffed, and how it scales as new accounts and business lines come…
• Demand and forecast accuracy: Set the standard for how customer demand gets captured, at what granularity, and how it flows into production plans and revenue forecasts.
• Staffing and capacity strategy: Own the framework for translating forecasted demand into staffing decisions across accounts.
• Opportunity pipeline integrity: Own the process that governs how new opportunities get scoped, logged, and moved from signal to committed forecast.
• Systems and reporting infrastructure: Decide what gets tracked, how, and where. Build the dashboards, account playbooks, and planning tools that make account status visible…

What they're looking for

• 5+ years in operations, program management, or business operations, with direct experience in demand planning, staffing, or forecasting at a company with complex, multi-account…
• Experience building a team or function from scratch, not just operating within one someone else designed
• Direct experience managing people
• Strong command of spreadsheets and reporting tools; comfort building the system rather than waiting for someone to build it for you
• A track record of standardizing messy, inconsistent processes into something repeatable and auditable