Head of Community, Enterprise Marketing

Job summary

Responsibilities

Anthropic's community spans developers building new products, individual Claude users, and practitioners and buyers inside enterprise accounts — from the staff engineer using Claude Code to C-Suite decision-makers.

• Own the global community strategy and operating model: the audience thesis, the portfolio of programs, and what's built centrally vs. run in-region
• Lead, coach, and scale a global team of program and regional owners; hire the gaps, set the bar, and develop community-native operators
• Define the measurement framework that replaces activity metrics: partner with Product and Data Science to define success metrics and segment the base (non-user → occasional →…
• Build community across the full range of audiences and seniority levels, with programs and voice tuned to each without fragmenting the experience
• Connect bottoms-up adoption to enterprise expansion: architect the champions, train-the-trainer, and partner ecosystem motions that turn power users inside accounts into org-wide…

What they're looking for

• Have built and led a community or customer advocacy function at a company where community was a growth lever, not a cost center — and can point to the retention, adoption, or…
• Have led and developed a distributed team of program owners and regional leads accountable for commercial impact
• Think in funnels and segments as naturally as you think in programs: you're comfortable putting your name on a metric in a QBR and defending how community moved it
• Have connected self-serve, bottoms-up adoption inside large accounts to enterprise expansion, and can articulate exactly where community sits in that motion
• Can flex your playbook across very different audiences — a technical, API-first developer community and an enterprise executive buyer community are different jobs, and you've…