Field Engineer

Job summary

Responsibilities

As a Field Engineer, you will own the technical scoping and implementation of the most complex requirements that Decagon's enterprise prospects and customers bring to us. You will be the technical expert and trusted advisor to enterprise prospects and customers, proving technical feasibility…

• Own the technical win on Decagon's most critical enterprise opportunities, partnering with Account Executives, Solutions Engineers and Agent Product Managers to build software…
• Design and deliver custom integrations against enterprise telephony and CCaaS platforms, carrying them from prototype through production deployment.
• Configure and optimize enterprise-grade AI agents using Agent Operating Procedures, iterating against production conversation data and instrumenting the metrics required to…
• Diagnose and resolve issues in live customer instances across telephony, voice flows, tool calls, and third-party integrations in order to protect at-risk go-lives.
• Lead exploratory discussions with customers to help them understand how they can use AI in their technology stack to unlock business value

What they're looking for

• Have 4+ years experience owning highly ambiguous and technical projects. This includes software engineers, ex-founders, and forward-deployed roles at high-growth technology…
• Write production-grade code in Python, SQL, or similar languages.
• You have built integrations against third-party APIs and enterprise systems, and you are comfortable working from unfamiliar documentation to get something working quickly.
• You can hold your own in a technical conversation with a customer's engineering team and translate what you learn into a concrete implementation plan.
• You are comfortable navigating ambiguity and collaborating cross-functionally.

Tech stack

• Python
• SQL