Engineering Manager, Agent Product

Job summary

Responsibilities

As an Engineering Manager on the Agent Product team, you’ll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration.

• Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention
• Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions
• Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization
• Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts
• Help define the technical strategy and roadmap for the future of AI-powered customer support

What they're looking for

• Have 1+ years of engineering management experience
• Have 5+ years of industry experience in software engineering
• Proficiency with Python, Typescript and asynchronous programming
• Experience leading teams building complex distributed systems or customer-facing products
• A high degree of comfort digging into system failures within deep technology stacks using any tool necessary

Tech stack

• Python
• TypeScript