Director of Solutions Engineering - EMEA Enterprise

Job summary

Responsibilities

Decagon is seeking a Director of Solutions Engineering to build and lead our growing pre-sales solutions engineering function. This role combines technical depth, enterprise consultative engagement, and team leadership, enabling Decagon to drive adoption of our AI-native platform across some of…

• Hire, mentor, and manage a team of Solutions Engineers, providing technical guidance, coaching, and career development.
• Establish and operationalize best practices for pre-sales solutioning, proof-of-concepts, and technical validation.
• Partner with Sales leadership to co-develop go-to-market strategies and align technical execution with business goals.
• Engage directly with a select portfolio of strategic enterprise prospects and customers, guiding them through discovery, solution design, and ROI validation.
• Ensure your team delivers compelling demonstrations, prototypes, and solution architectures tailored to customer needs.

What they're looking for

• 7+ years of experience in pre-sales technical roles such as Solutions Architect, Sales Engineer, or equivalent.
• 3+ years of experience managing or leading pre-sales/solutions engineering teams.
• Proven success working with large enterprise customers and navigating complex buying cycles.
• Strong technical proficiency with enterprise AI deployments, API integrations, and production system architectures.
• Excellent communication skills, with the ability to engage executives, business stakeholders, and technical teams with equal credibility.