Customer Success Engineer (CSE), GPU Cluster

Job summary

Responsibilities

As a Customer Success Engineer at Together AI, you will serve as the named technical owner for one of our most strategic customer relationships. You will be the primary technical point of contact across all infrastructure domains — compute, networking, storage, and facilities — ensuring flawless…

• Serve as the named technical point of contact for a dedicated strategic customer, owning the end-to-end technical relationship across compute, networking, storage, and facilities
• Drive structured engagement through regular cadences — status reporting, technical steering meetings, quarterly business reviews (QBRs), and executive business reviews (EBRs) —…
• Translate customer operational feedback into actionable input for Engineering, Product, and Infrastructure roadmaps
• Lead issue lifecycle management, escalation, and RCA authorship across all infrastructure domains in partnership with Support, SRE, DC Ops, and Engineering teams
• Own end-to-end RMA coordination and hardware lifecycle management, including acceptance testing, spare inventory management, and hardware health reporting for large-scale GPU…

What they're looking for

• 5+ years in a customer-facing technical role, with 2+ years in dedicated technical account management or solutions architecture for large-scale AI or HPC infrastructure
• Deep expertise in GPU infrastructure — GPU health diagnostics, RMA workflows, and hardware acceptance testing
• Hands-on experience with large-scale Ethernet and InfiniBand fabric architecture
• Working knowledge of enterprise storage systems, including high-density NVMe, parallel file systems, and metadata infrastructure
• Experience with DC operations, facilities coordination, and hosting provider SLA management

Tech stack

• Python