Customer Service Systems Engineer, Government

Job summary

Responsibilities

We’re looking for a highly autonomous systems engineer to own and improve the systems that support our government work, including Salesforce and related integrations. Government systems will be your primary focus, with opportunities to contribute to other priorities.

• Own government support systems from problem definition through design, delivery, production validation, and ongoing operation.
• Design and build maintainable service workflows, data models, interfaces, and integrations.
• Partner with government, support, operations, security, and engineering teams to make technical tradeoffs and translate access, data-handling, and change-control requirements…
• Improve reliability and performance through automated tests, observability, safe releases, incident response, and recovery.
• Document architecture, operational procedures, and recovery paths so systems are understandable and supportable.

What they're looking for

• Prior experience delivering or operating systems in a government environment is required. You can explain how operational, access, or change-control constraints shaped your…
• Deep Salesforce Service Cloud experience, including Apex, Lightning Web Components, Flow, data modeling, configuration, and integrations.
• A track record of owning ambiguous technical work independently: identifying needs, defining scope, coordinating partners, making decisions, and following through after launch.
• Strong software engineering fundamentals: clear architecture, readable code, automated tests, and familiarity with languages such as Python or Java.
• Experience with Salesforce security and permissions, appropriate data handling, production reliability, incident response, and recovery.

Tech stack

• Python
• Java