Contributor Experience Manager, Community

Job summary

Responsibilities

Scale’s Generative AI business unit is experiencing historic growth. As the Community Manager, you will spearhead initiatives connecting hundreds of thousands of expert contributors on our platform.

• Create strategies to increase participation and satisfaction, overseeing external platforms like Reddit and managing our internal Outlier Community
• Develop systems to efficiently channel questions, feedback, and disputes across our platforms and social channels
• Lead with vision: Set direction for multi-team areas and inspire clarity and alignment
• Organize virtual events to foster connection and monitor community sentiment in order to proactively mitigate risk and address concerns
• Leverage user feedback, insights, and quantitative metrics to drive improvement in product and operational strategies

Tech stack

• SQL