Capacity Manager, Operations

Job summary

Responsibilities

We're looking for a hands-on Operations Manager to own the operational and analytical supply side of our GPU fleet. Key focus areas: GPU fleet lifecycle, health, observability, utilization monitoring, and remediation across our neocloud and bare metal environments.

• Drive suppliers to keep the maximum amount of the GPU fleet online and healthy.
• Maintain a live reconciliation of contracted vs. provisioned vs. healthy vs. utilized capacity, broken out by supplier and by cluster maximizing the number of healthy GPUs.
• Supplier-attributed fleet health accountability: own replacement SLAs, mean time to repair (MTTR), and RMA cycle times for every in-scope supplier.
• SLA monitoring, credit claims, and remedy enforcement: track SLA performance against contract terms, file and pursue credit claims, and drive remediation plans when suppliers…
• Drive internal communications where suppliers need to perform maintenance to ensure all Baseten stakeholders are aware of activities that impact availability.

What they're looking for

• 5 to 10+ years within infrastructure working within the compute lifecycle to maximize functional compute, ideally in a hyperscale, cloud, or large-scale compute environment.
• Direct experience managing GPU, server, or data center hardware supplier relationships. You understand fleet health, RMA processes, and how contracted capacity differs from…
• Highly analytical. You should be comfortable pulling your own data, building your own reports, and generating insights without waiting on someone else to hand you a dashboard.
• Comfortable with ambiguity. Part of the job is figuring out what should exist and building it.
• Strong cross-functional collaboration skills. You'll work closely with finance, infrastructure/engineering, legal, and security on a regular basis.

Tech stack

• Spark