AV Operations Specialist

Job summary

Responsibilities

As IT/AV Operations Specialist, you will be responsible for the daily operations of all conference rooms, presentation spaces, and ongoing break/fix of audio visual systems. In addition, you will support the IT operations team with ongoing Tier 1 Help Desk tickets, driving issues from report to…

• Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support & training.
• Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc).
• Assist in building and documenting standards and IT policies across the company.
• Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team.
• Act as backup point of contact for AV support when lead is unavailable.

What they're looking for

• 2-3 years in IT or AV support, operations or installation, including experience in:
• AV/VC systems knowledge in a corporate environment.
• Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems.
• Proficiency with Windows, Mac and Linux operating systems.
• Experience managing Google Workspace and Okta IDP.