Applied AI Delivery Lead

Job summary

Responsibilities

OpenAI’s largest and most strategic customers are turning AI ambition into deployments that change how their organizations work. As a Delivery Lead, you will own delivery of priority AI initiatives for these customers, leading complex, high-impact deployments from planning through launch and…

• Own delivery of priority AI initiatives. Lead complex customer engagements from scoping and planning through deployment, launch, and initial adoption.
• Build and drive an integrated delivery plan. Establish clear scope, milestones, accountable owners, dependencies, resource needs, and success measures across customer, OpenAI…
• Resolve blockers and drive decisions. Identify risks early, work through dependencies and resource constraints, and bring the right stakeholders together to resolve tradeoffs and…
• Lead launch readiness and activation. Drive rollout and enablement planning, address technical and organizational readiness gaps, and remove barriers to initial adoption and usage.
• Connect delivery to customer value. Define expected outcomes and measurement approaches with customers and account teams.

What they're looking for

• 7+ years of experience leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives involving multiple teams and partners.
• A track record of driving programs from scope through launch and adoption, with accountability for delivery commitments and measurable customer outcomes.
• Strong technical aptitude, with the ability to understand AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks.
• The ability to translate customer priorities into actionable delivery plans with clear milestones, owners, dependencies, and success measures.
• Strong judgment under ambiguity, including the ability to identify material risks, navigate competing priorities, and drive timely decisions.