AI Success Manager, West

Job summary

Responsibilities

As an AI Success Manager, you will be a trusted advisor and strategic partner to a portfolio of Glean’s strategic and enterprise customers. You will work directly with executives, business leaders, technical teams, and practitioners to understand their goals, workflows, personas, and challenges.

• Build trusted relationships with executives, business leaders, technical teams, and practitioners; understand their goals, workflows, personas, and challenges.
• Help customers imagine what is possible with Glean and identify new ways AI can improve how people and teams work.
• Discover and prioritize high-impact use cases, then turn them into clear roadmaps with owners, milestones, and success measures.
• Own deployment readiness and lead end-to-end deployment, from technical planning and configuration through rollout, go-live, and production support.
• Drive adoption and organizational change with AI Outcomes Managers, including training, champions, prompting, agent building, and enablement.

What they're looking for

• 6+ years in enterprise AI or technology transformation roles, including Customer Success, Technical Account Management, AI consulting or deployment, Solutions Consulting…
• Experience advising executives and business leaders at large or complex companies.
• The ability to understand how businesses and teams work, identify where AI can help, and turn those opportunities into practical plans.
• A track record of helping customers move from an undefined opportunity to a use case, deployment, adoption, and measurable results.
• Experience leading change-management programs and measuring the value of technology investments.