Glean Posted 30+ days ago

AI Success Manager, East

Location

Remote

Full remote

Contract

Permanent

Full-time

Salary

$140–200k

Gross per year

Experience

3+ years

Mid-level level

Job summary

Responsibilities

As an AI Success Manager (AISM), you will serve as the primary post-sales point of contact, accountable for platform health. The AISM is a hands-on role where you will lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful.

Help our customers achieve real business outcomes through the use of AI
Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
Own the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations, timeline, and services budget for all stakeholders.
Create and execute joint success plans and EBRs that drive additional adoption, deepen engagement, and result in measurable business value.
Provide overall program management.

What they're looking for

3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers.
Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred.
Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
Strong organizational, project management, and communication abilities.