Agent Strategy Manager

Job summary

Responsibilities

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

• Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
• Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
• Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
• Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
• Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives

What they're looking for

• 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)
• Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
• Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
• Strong interpersonal, persuasion and teamwork skills
• Business understanding of GTM sales teams and processes